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Welcome to the Diamond Supply Co. web store. Please review the following basic terms that govern your use of, and purchase of, products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by those terms.
This website is operated by Diamond Supply Co. EMEA BV. Throughout the site, the terms “we”, “us” and “our” refer to Diamond Supply Co. EMEA BV. Diamond Supply Co. EMEA BV offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website at any time and without previous notice. It is your responsibility to check this page periodically for changes. Your continued use of, or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Make sure you have selected your location before you start adding any product to your cart thanks to the country selector.
We try to ensure that the information posted on the Site is correct and up-to-date. We reserve the right to modify the contents of this Site at any time and without any prior warning. None of the material contained in the Site is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the goods are for information only.
Whilst we try to ensure that the Site is reliable and available at all times, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We cannot, and do not, guarantee the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Site.
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Site is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the goods. We will acknowledge receipt of your order without delay by sending a confirmation email. Please note however that such confirmation email does not constitute acceptance of your order. No contract in respect of any products shall exist between you and us until your order has been accepted by us. If we do not accept your offer and funds have already been deducted from your account, these will be fully refunded. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the 'Shipment Confirmation'). The contract for the purchase of a product between us (Contract) will only be formed when we send you the Shipment Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate.
GIFT WITH PURCHASE
From time to time we can offer you a gift with purchase. Please note that in case of a return, you will need to return the gift as well. In case of an incomplete return, we will deduce the amount of the gift from your refund.
You must pay for the goods prior to their dispatch to you by credit card or paypal. The following payment methods are accepted:
Your credit card will be debited at the time the order is placed; you must confirm to us the name which appears on the credit card to be debited, give the 16-digit card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the credit card. We undertake to keep this information strictly confidential. Your information will not be shared or sold EVER!
The billing address must be the exact same address as the one registered for the credit card you use for payment, as some banks use AVS (Address Verification System).
In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately.
REFUSAL OF AN ORDER
We reserve the right to not accept your order for any reason prior to the shipment of the goods. We reserve the right to cancel your order by written notice without liability for damages or costs other than those costs associated with the repayment of the amount received for your order. Our Customer Service can request additional information or documents from you in order to confirm that you are the credit card holder of the card that was used to place the order. It can be the label related to the transaction, a picture of your ID and/or your credit card (making sure that only the last four digits, your name and the expiry date are shown, please hide the first 12 digits so that the credit card cannot be used at all). The Customer Service is the only recipient of the documents you will send, unless a police investigation requires us to provide these documents to the Police. They will not be kept more than 6 months in our system. In case you do not reply to our request, we reserve the right to cancel the order.
The goods you order may only be delivered in Europe (Excluding Jersey and Guernsey Islands, La Reunion, Guadeloupe, Guyana, Martinique, Mayotte, the Canary islands and Madeira Island). The goods you order will be delivered during normal business hours once payment has been confirmed to the address which you give to us when you place your order. Delivery will be made by DPD or UPS depending on your location. If there is no one at the address given who is competent to accept delivery of the goods, you will be asked to contact our courier service in order to arrange an alternative delivery date or a place to collect the goods.
No delivery will take place unless payment for the goods has been received. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. Any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will aim to deliver the goods within 30 days maximum.
Shipping costs are subject to change at any time.
Ownership of the Goods and the risk for damage to the goods passes to you upon delivery.
You have the right to cancel the Contract at any time up to the end of 14 days after you received the goods. If you exercise your right of cancellation, you will be responsible for returning the goods to us as soon as possible in their original condition. Return is free if you use our prepaid return label. The initial shipping costs paid by the customer (7€ or £7) will be refunded only if a) the goods received are defective b) the received goods aren’t correct (wrong size, wrong colour, wrong style). Please follow the procedure detailed below:
Please email email@example.com to request your Return Reference and your shipping label. In the email please include your order number, the items you would like to return and the reason for your return.
With the shipping labels you will be able to organize pick up to send your return back to: Tigers International Logistics BV, Shannonweg 72-74 , 3197 LH Rotterdam, Netherlands.
Make sure you include your Return Reference on a note inside the package or on the return Parcel.
Some clearance items such as the “Mystery Boxes” cannot be returned, refunded or exchanged.
Note: Diamond Supply Co will refuse to accept any damaged, worn, soiled or incomplete articles (label and original packaging required). Once the returned article(s) have been received and processed by our Logistics department, a refund will be made as soon as possible, via the method of payment used to place the order. Please note that all returns made after the legal return period will be sent back to you at your own cost.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We try to ensure that the information posted on the Site is correct and up-to-date. We reserve the right to modify the contents of this Site at any time and without any warning. None of the material contained in the Site is to be relied upon as a statement or representation of fact. All images, illustrations and descriptions of the goods are for information only.
Whilst we try to ensure that the Site is reliable and always available, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We cannot, and do not, guarantee the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Site.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display the colours and textiles of our products that appear on the Site as accurately as possible however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Site.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own responsibility and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: a) for any unlawful purpose; b) to solicit others to perform or participate in any unlawful acts; c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; f) to submit false or misleading information; g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; h) to collect or track the personal information of others; i) to spam, phish, pharm, pretext, spider, crawl, or scrape; j) for any obscene or immoral purpose; or k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the website or any related website for violating any of the prohibited uses.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Strawinskylaan 411, Amsterdam, NH, 1077 XX , Netherlands.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org
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